Privacy & Cookies

Privacy Notice


This notice describes our privacy practices and how we process your Personal Data to support our website, products and any other services we may offer (our “services”) including MySafeTXT.

This Privacy Notice is effective from 25 May 2018. We may update it from time to time, and where the change is significant we’ll let you know by sending you an email.

KidsOKOnline Limited (“KOKO” “we”, “us”, “our”) is a company headquartered in United Kingdom, Company number: 07262109.

Full contact details can be found on the Contact page of our website.

We provide consultancy and tools to ensure children’s and young people’s online safety. 

To find out more about our Services you can visit the KOKO website.

Under the European Union General Data Protection Regulation (EU GDPR) we act as a controller of your Personal Data

Your Personal Data

Personal Data means any information about you such as your name, phone number, email address, support conversations or any other information that can be linked to your user account. If the personal data has been aggregated or anonymised so that you are not able to be identified from that information, then this notice does not apply.

What kinds of information do we collect?

When you visit our website or use our services, we collect Personal Data. If we don’t collect your Personal Data we may not be able to provide you with our services, and some functions or features may not be available to you.

Information you provide

The majority of information we collect, we collect directly from you. For example when you sign up to use our services, create or share content, contact us with questions or request support.

Information we collect automatically

We collect some information automatically when you visit our website or use our services like your IP address or browser user-agent. We also collect information on your usage of our website and services. This includes information such as the pages you visit, the actions you perform, and the content you view as you navigate around our website and services. We do this so we can understand how you use our products and continue to improve them.

Information we get from third parties

Occasionally we may collect personal data about you from third party sources such as publicly available materials or information from trusted partners such as your accounting practice or bank where they have the right to provide us with your information.

Where we collect Personal Data we’ll only process it:

  • To perform a contract with you, or
  • Where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
  • In accordance with a legal obligation, or
  • Where we have your consent

How we use your Personal Data

The main way we use your Personal Data is to provide and support the services that we offer to you including using that information to verify your account, activity and maintain the integrity of our services. Additionally we may also use your information in the following ways:

To communicate with you

  • We may send you marketing communications, communicate with you about our services, and let you know about updates to our policies, notices
  • or terms. We may also use your Personal Data when communicating with you to support you and manage our relationship with you.
  • Provide measurement and analytics
  • We may use your Personal Data to help our partners understand and measure the effectiveness, and usage of our services.

Research and report

We may use your Personal Data to provide aggregated and anonymised reports, analytics and research which we may share publicly or with third parties.

How long we keep your Personal Data

We keep your data until it is no longer necessary to provide our services or until your account is deleted. How long we keep information depends on what it is and whether we have a business need to retain it.

When you delete your account we permanently delete all of the Personal Data and this action cannot be undone. We may retain your contact information for billing purposes if we have a need for it. When you delete your account any data which has been added to a farm such as financial transactions, invoices, budgets or comments will remain, however this information will no longer be associated with your personal data.

We share information

In certain circumstances we will share the Personal Data:

  • With your consent or at your direction.
  • Third parties such as those that help us provide our services to you
  • Another organisation if we sell or buy, or negotiate to sell or buy, any business or assets

International Transfers

We share data both internally and with our partners and with those you direct us to as described in this Notice. When we do this your Personal Data may be transferred, stored or processed in the United States where our data hosting provider’s servers are located, or other countries outside of the European Economic Area or the country where you live. These transfers are necessary to provide our services.

If you are in the European Economic Area, this means that your Personal Data may be transferred outside of the EEA. These transfers are necessary to provide our services, and we utilise standard contract clauses, ensure the entity is Privacy Shield Certified, or rely on the European Commission’s adequacy decisions about certain countries (like New Zealand). For further information please contact us through

Your rights

You can ask us not to send you any marketing communications at any time by following the unsubscribe links at the bottom of the email, or you can send your request to us at

You also have the following rights:

  • To know how we use, store and process your Personal Data
  • To have your Personal Data corrected, deleted or to ask us to stop processing your Personal Data
  • To receive a copy of your Personal Data in a structured, commonly used and machine-readable format
  • To lodge a complaint with a relevant supervisory authority (e.g. in the UK, the Information Commissioner’s Office)
  • Where our processing of your Personal Data is based on your consent, the right to withdraw that consent

If you withdraw your consent to the use of your Personal Data for the purposes set out in this Notice we may not be able to provide you with our services, and some functions or features may not be available to you.

You can exercise any of these rights by contacting us at


The security of your Personal Data is central to everything we do at KidsOKOnline. We have put in place appropriate technical and operational measures to ensure the confidentiality, availability and integrity of your Personal Data at all times. If you want more detailed information please contact us at


If you have questions about this Privacy Notice or about how we collect, use, or secure your Personal Data then the best way to contact us is by email at so we can put you in touch with the right person.

Alternatively you can contact us by post:

ATTN: Data Protection Officer, KidsOKOnline, Moonshine, Swannaton Road, Dartmouth, Devon, UK, TQ6 9RL

Cookies Policy

This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).

Many of the cookies we use are only set if you are a registered user (so you don’t have to log in every time, for example), while others are set whenever you visit one of our websites, irrespective of whether you have an account.

For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services. These include:

  • On our websites (including,
  • In the administrative dashboards of our websites.
  • On sites we host for our users.
  • On sites that use our plugins (e.g. MySafeTXT).

Types of Cookie

The table below explains the types of cookies we use on our websites and why we use them.

Category of cookies Why we use these cookies
Strictly Necessary These cookies are essential for websites on our services to perform their basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual “carts” on sites that have an e-commerce functionality.
Functionality These cookies are used to store preferences set by users such as account name, language, and location.
Security We use these cookies to help identify and prevent potential security risks.
Analytics and Performance Performance cookies collect information on how users interact with our websites, including what pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.
Advertising These cookies are used to display relevant advertising to visitors who use our services or visit websites we host or provide, as well as to understand and report on the efficacy of ads served on our websites. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed or acts you have taken on our (and other) websites. These are set by Automattic and trusted third party networks, and are generally persistent in nature.
Third Party / Embedded Content Sites hosted on make use of different third party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook and Twitter (through the use of sharing buttons), or embedded content from Youtube and Vimeo. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.